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Terms and conditions

Terms and conditions

NAVIG is an orientation and data visualization platform developed by Vitrai Inc (hereafter VITR.AI). By accessing NAVIG, you are bound by the agreement, contract, and/or user license you have entered into with VITR.AI, by VITR.AI terms of use and Navig privacy policy reproduced below.

The purpose of this Privacy Policy is to inform VITR.AI users, customers and employees of the practices VITR.AI has in place to protect personal information obtained in the course of providing its services, use of its websites (Vitr.ai and Navig), the sale of its products and its user licenses and its business management.

If you do not consent to this Privacy Policy and to VITR.AI obtaining your Personal Information, please do not provide us with your Personal Information.

In the event of a change to this policy, VITR.AI undertakes to publish a notice on its website in this section.

Personal Information Collected

Information is said to be personal when it makes it possible to identify a natural person. The professional contact details of a natural person are not, however, part of the personal information.

Within VITR.AI, we only collect the following personal information from our customers and/or users who are not private companies:

  • Email Address;
  • Full name;

Within VITR.AI, we collect the personal information of our following employees:

  • name;
  • address;
  • phone number;
  • social security number;
  • specimen check;
  • salary;
  • job performance information;
  • emergency contact;

In order to limit any risk of harm caused by a confidentiality incident, we collect and retain only the personal information that is necessary for the purposes identified below. No non-required personal information should be transmitted from you unless it is necessary for the provision of the VITR.AI service.

Purposes for which your personal information is collected:

In the case of VITR.AI customers and/or users using the NAVIG platform, we collect your personal information for the purposes determined at the time of collection or as permitted or required by applicable law, and primarily for the purposes following:

  • providing our navigation service in an efficient, safe and appropriate manner;
  • consultation of aggregated data from user clinics for research and sales support purposes;
  • compliance with our ethical obligations, particularly in terms of client/patient identification, services offered and record keeping;
  • billing for our services, if any;

In the case of employees, we collect your personal information for the following reasons:

  • operation of our business activities;
  • sound management of human resources;
  • payroll and accounting service;
  • legal obligations.

Access to your personal information

Only the following persons may receive communications from our staff in which your personal information may be found:

  1. You;
  2. VITR.AI personnel who need it in the course of their employment and who have signed a confidentiality agreement regarding the personal information of customers;
  3. A service provider of VITR.AI requiring your personal information in connection with the provision of the service and who has signed a confidentiality agreement regarding the personal information of customers;
  4. The police or other competent authority, if required by law;

Communication of your personal information

VITR.AI may be required to communicate with a third party some of your personal information to ensure the proper functioning of its operations (eg to carry out maintenance activities).

When such a situation arises, VITR.AI undertakes to have this third party sign a confidentiality agreement to ensure that your personal information has the same level of security with this third party as within VITR.AI.

Collection, storage, consultation and communication of your personal information

In order to ensure proper traceability and retention, and timely access to the personal information of VITR.AI employees, users and customers only to persons requiring such access, we use technologies in accordance with the laws and regulations currently in force. in force in Quebec.

Within VITR.AI, personal information is collected and/or stored and/or consulted and/or communicated using software to ensure good traceability of the services rendered and access to your personal information by the members of our team. Our employees and our suppliers have also signed agreements containing confidentiality clauses aimed at protecting the personal information of both customers and users, as well as employees.

Data hosting

VITR.AI hosts your personal information on the territory of Quebec.

Risks

VITR.AI recognizes the importance of adequately protecting your personal information. VITR.AI will put in place the measures required by law and the applicable professional and ethical obligations to reduce the risk of a confidentiality incident.

Notwithstanding the foregoing, the management of the collection, storage, consultation and communication of personal information via technology involves a lot of risks that cannot be attributed and imputed to VITR.AI.

Storage period and destruction

The personal information of NAVIG customers will be kept for a period of 5 years following the last connection to the orientation platform.

The personal information of NAVIG users will be kept for a period of 5 years following the last consultation of the Open Data section.

Employee personal information will be retained for a period of 3 years following the last day of employment.

Right to access, refuse and rectify your personal information

As a user, customer or employee of VITR.AI, you have the right to access your personal information and to require rectification if you believe it to be inaccurate, incomplete or ambiguous, or if its collection or storage does not is not authorized by law or by this consent. To do so, contact our Privacy Officer, whose contact information can be found in the following section of this policy. You also have the right to withdraw your consent to the collection and retention of your personal information at any time by contacting our Privacy Officer. It should be noted that VITR.AI may however refuse this rectification or the request for termination of consent if it contravenes the laws and regulations applicable in the matter. We will then provide you with the complete proof leading to this refusal.

Appointment of the Privacy Officer

VITR.AI has appointed Alexandre Chagnon as Personal Information Privacy Officer.

Contact details:
Alexandre Chagnon, President and CEO
VITR.AI
126 Main Street (suite 100)
Granby (Quebec) J2G 2V2
[email protected]

Do not hesitate to contact our manager if you have any questions about this privacy policy.